7-DAY GUARANTEE

Refund & Return Policy

Learn about our 7-Day Money-Back Guarantee and cancellation terms.

Last Updated: January 2026

At Kemo TV, customer satisfaction is our top priority. We stand behind the quality and stability of our 4K servers with our 7-Day Money-Back Guarantee.

Free Trial Before You Buy: We strongly encourage all new customers to test our 24-Hour Free Trial before purchasing a long-term plan to ensure our channel lineup and server speeds meet your expectations.

1. 7-Day Money-Back Guarantee Eligibility

You are eligible for a full refund within 7 days of your initial purchase under the following circumstances:

  • Persistent server disconnection or channel buffering that our technical team is unable to resolve within 24 hours.
  • Inability to connect your device due to server-side technical incompatibilities.
  • Accidental duplicate payment for the same order.

2. Non-Refundable Situations

Refunds cannot be issued under the following circumstances:

  • Requests submitted after the 7-day guarantee window has expired.
  • Slow internet speeds or ISP-side throttling (we recommend testing with a VPN or ensuring a minimum 25 Mbps connection).
  • Account termination resulting from user violation of our simultaneous connection limits or re-streaming rules.

3. How to Request a Refund

To request a refund, please message our support team with your order details:

  1. Send an email to kemoiptvmax@gmail.com or message our WhatsApp Live Chat (24/7).
  2. Include your Order Ticket ID (#KM-XXXXX) and your registered email or phone number.
  3. Provide a brief explanation of the technical issue you experienced.

4. Refund Processing Time

Once approved, refunds are processed within 24 to 48 hours back to your original payment method (Credit/Debit Card, PayPal, or Crypto).